Privacy Policy — RIVO COAST

Last updated: July 31, 2026

Rivo Coast respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect your personal information when you visit rivocoast.com, communicate with us, or purchase our products.

This Policy is intended to address applicable international privacy and data protection laws, including the General Data Protection Regulation, the UK GDPR, and applicable United States privacy laws.

1. Who We Are

For the purposes of applicable data protection laws, the organisation responsible for determining how and why your personal information is processed is:

Trading Name: Rivo Coast
Legal Company Name: BENI NUNES LLC
Website: rivocoast.com
Email: contact@rivocoast.com

Rivo Coast acts as the Data Controller for the personal information described in this Policy.

2. Scope of This Policy

This Privacy Policy applies when you:

• Visit or browse our website;
• Create an account or subscribe to communications;
• Place or attempt to place an order;
• Contact our customer support team;
• Participate in surveys, promotions, or product reviews;
• Interact with our advertisements or social media content.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information.

Identification and Contact Information

This may include:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Account details.

Order and Transaction Information

This may include:

• Products purchased or viewed;
• Order number and order history;
• Delivery and tracking information;
• Returns, refunds, and customer service records;
• Discount codes and promotional activity.

Payment Information

Payments are processed by authorised third-party payment providers.

We may receive limited payment-related information, such as the payment method used, payment status, transaction identifier, billing country, and the last digits of a payment card.

We do not directly store your complete credit or debit card number.

Device and Browsing Information

When you use our website, we may automatically collect:

• Internet Protocol address;
• Browser and device type;
• Operating system;
• Approximate location based on IP address;
• Time zone and language;
• Pages viewed and links selected;
• Referral source;
• Session information;
• Cookie and advertising identifiers.

Communications and Customer Support

We may collect information you provide when contacting us, including messages, photographs, videos, complaints, return requests, and product feedback.

Marketing Preferences

We may collect information about whether you have agreed to receive promotional emails, advertisements, personalised content, or other marketing communications.

4. How We Collect Personal Information

We collect personal information:

• Directly from you;
• Automatically through cookies and similar technologies;
• Through Shopify and our service providers;
• From payment, fulfilment, delivery, analytics, and advertising partners;
• From publicly available sources or social media platforms when you interact with us.

5. How and Why We Use Your Information

We may use personal information for the following purposes.

Processing Orders

We use your information to:

• Accept and process payments;
• Confirm and fulfil orders;
• Arrange delivery;
• Provide tracking information;
• Process returns, exchanges, and refunds.

The legal basis may be the performance of a contract or taking steps at your request before entering into a contract.

Providing Customer Support

We use your information to respond to enquiries, investigate problems, handle complaints, and provide after-sales support.

Operating and Improving Our Store

We may analyse website activity, orders, customer behaviour, and technical performance to improve our store, products, checkout process, and customer experience.

Preventing Fraud and Protecting Our Business

We may process information to identify suspicious transactions, prevent fraud, protect customer accounts, enforce our policies, and maintain the security of our services.

Marketing and Advertising

Where permitted, we may use your information to:

• Send promotional emails;
• Show relevant advertising;
• Measure advertising performance;
• Recommend products;
• Understand the effectiveness of our campaigns.

Where consent is required, we will request it before using your information for these purposes.

You may withdraw marketing consent at any time by using the unsubscribe link in our emails or contacting contact@rivocoast.com.

Legal and Regulatory Compliance

We may process information when necessary to comply with tax, accounting, customs, consumer protection, law-enforcement, or other legal obligations.

6. Cookies and Similar Technologies

We use cookies, pixels, tags, software development kits, and similar technologies to:

• Keep the website functioning;
• Remember your preferences;
• Maintain your shopping cart;
• Process checkout sessions;
• Analyse website performance;
• Prevent fraud;
• Measure advertising;
• Deliver personalised content where permitted.

Where required by law, non-essential cookies will only be activated after you provide consent.

You may manage your choices through our cookie banner, privacy settings, browser settings, or data-sharing opt-out page where available. Shopify provides store settings for cookie banners, privacy policies, and data-sharing opt-outs, but these settings must still be reviewed to ensure they match the store’s actual configuration.

Disabling some cookies may affect the operation of certain website features.

7. How We Share Personal Information

We may share personal information with service providers that assist us in operating the store, including:

• Shopify and e-commerce hosting providers;
• Payment processors;
• Fraud-prevention services;
• Warehouses and fulfilment partners;
• Shipping carriers and logistics providers;
• Customer service platforms;
• Email and communication providers;
• Analytics providers;
• Advertising and social media platforms;
• Information technology and security providers;
• Accountants, insurers, legal advisers, and professional consultants.

These providers may only process information for authorised purposes and according to their contractual and legal obligations.

We may also disclose information:

• When required by law;
• In response to a lawful government or regulatory request;
• To protect our rights, customers, employees, or property;
• In connection with a merger, sale, reorganisation, financing, or transfer of business assets.

8. Sale or Sharing of Personal Information

Rivo Coast does not sell personal information in exchange for money.

However, depending on the advertising and analytics tools enabled on our website, certain disclosures of browsing information to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under some privacy laws.

Where these laws apply, you may have the right to opt out through our cookie settings, data-sharing opt-out page, or a supported Global Privacy Control signal.

California privacy law may provide eligible consumers with rights to know, delete, correct, and opt out of the sale or sharing of personal information, as well as protection against discrimination for exercising those rights.

9. International Data Transfers

Rivo Coast operates internationally. Your personal information may be processed in countries other than the country where you live.

Our store is hosted through Shopify, which operates internationally and may process merchant and customer information across different jurisdictions.

Where required, international transfers may be protected through:

• Adequacy decisions;
• Standard Contractual Clauses;
• Data-processing agreements;
• Other legally recognised transfer mechanisms;
• Contractual, organisational, and technical safeguards.

European data protection rules require appropriate safeguards when personal data is transferred outside the European Economic Area.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy.

Retention periods may depend on:

• The duration of our relationship with you;
• Order fulfilment and customer support requirements;
• Tax and accounting obligations;
• Chargeback and payment-dispute periods;
• Fraud-prevention requirements;
• Warranty and consumer-protection obligations;
• Applicable limitation periods;
• Legal or regulatory requirements.

When information is no longer required, we may delete, anonymise, or securely restrict access to it.

A request for deletion may not apply to information we are legally required to retain.

11. How We Protect Your Information

We use reasonable administrative, technical, and organisational measures designed to protect personal information against:

• Unauthorised access;
• Accidental loss;
• Misuse;
• Alteration;
• Disclosure;
• Destruction.

No online transmission or storage system can be guaranteed to be completely secure.

You are responsible for protecting your account password and should contact us if you believe your account or personal information has been compromised.

12. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information;
• Request correction of inaccurate information;
• Request deletion of your information;
• Restrict certain processing;
• Object to certain processing;
• Withdraw consent;
• Request data portability;
• Opt out of direct marketing;
• Opt out of certain targeted advertising or data sharing;
• Appeal a decision relating to a privacy request;
• Lodge a complaint with a data protection authority.

EEA and UK privacy notices are expected to explain purposes, lawful bases, recipients, retention, international transfers, and available individual rights.

To exercise a privacy right, contact:

contact@rivocoast.com

Please include:

• Your full name;
• The email address associated with your order or account;
• Your order number, where relevant;
• A clear description of your request.

We may request reasonable information to verify your identity before processing a request.

We will respond within the timeframe required by applicable law. Under UK GDPR rules, access requests generally must be handled without undue delay and within one month, subject to permitted extensions for complex requests.

13. Privacy Complaints

You may submit a privacy or data protection complaint by contacting:

contact@rivocoast.com

Please provide a description of the concern and any relevant order, account, or communication details.

We will investigate the complaint, keep you reasonably informed, and communicate the outcome.

Where UK law applies, organisations must provide a clear method for making a data protection complaint, acknowledge the complaint within 30 days, investigate it without undue delay, and inform the complainant of the outcome. These requirements took effect on June 19, 2026.

You may also have the right to complain to the supervisory or data protection authority in your country.

14. Children’s Privacy

Our website and products are not directed towards children.

We do not knowingly collect personal information from children below the minimum legal age applicable in their country without appropriate parental or guardian authorisation.

If you believe a child has provided personal information to us, contact contact@rivocoast.com so we can investigate and take appropriate action.

15. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third parties. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our business practices;
• Our services and technologies;
• Installed applications or service providers;
• Legal or regulatory requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Where required, we will provide additional notice before material changes take effect.

17. Contact Us

For privacy questions, complaints, or requests:

Rivo Coast
Website: rivocoast.com
Email: contact@rivocoast.com