Shipping policy

Shipping Policy — RIVO COAST

Last updated: July 31, 2026

Thank you for shopping with Rivo Coast. We are committed to delivering your order safely and efficiently to customers worldwide. This Shipping Policy explains our processing times, estimated delivery periods, tracking procedures, customs responsibilities, and what happens if a shipment is delayed, lost, or damaged.

1. Shipping Destinations

Rivo Coast ships to most countries and regions worldwide.

Shipping availability is confirmed during checkout. Certain countries, regions, territories, remote locations, or restricted addresses may not be eligible for delivery.

We reserve the right to cancel and refund an order if we are unable to deliver to the address provided.

2. Order Processing Time

Orders are normally processed and dispatched within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

Processing times are separate from shipping and transit times. During promotional periods, product launches, holidays, or periods of unusually high demand, processing may take slightly longer.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.

3. Free Standard Shipping

We offer Free Standard Shipping on orders over €50, or the equivalent amount displayed in your local currency, to eligible destinations.

Shipping eligibility and any applicable charges will be displayed during checkout before you complete your purchase.

Free shipping promotions:

  • Are subject to destination availability;
  • May not apply to certain remote regions;
  • May be changed or discontinued for future orders;
  • Cannot be applied retroactively to orders already placed.

4. Estimated Delivery Times

After your order has been dispatched, the estimated delivery timeframe is:

Standard International Delivery: 6–12 business days

Delivery times begin from the date of dispatch, not from the date on which the order was placed.

These timeframes are estimates and are not guaranteed. Delivery may take longer because of:

  • Customs inspections or clearance procedures;
  • Local postal delays;
  • Carrier disruptions;
  • Public holidays;
  • Severe weather conditions;
  • Strikes or transport interruptions;
  • Incomplete or incorrect delivery information;
  • Remote delivery locations;
  • Events outside our reasonable control.

5. Maximum Delivery Time

Our maximum estimated delivery timeframe is 30 calendar days from the date of dispatch.

If your order has not arrived within this period, contact us at contact@rivocoast.com with your order number.

We will review the tracking information and may contact the carrier before approving a resolution. If the parcel is confirmed lost or cannot reasonably be delivered, we will offer:

  • A replacement shipment; or
  • A full refund to the original payment method.

This guarantee does not apply where the delay or failed delivery results from:

  • An incorrect or incomplete address provided by the customer;
  • Failure to collect the parcel from a pickup location;
  • Refusal to pay applicable customs or import charges;
  • Refusal of delivery;
  • An unsuccessful delivery attempt caused by the recipient;
  • A parcel marked as delivered by the carrier and supported by delivery evidence.

Nothing in this Policy limits any mandatory delivery rights available under applicable consumer law.

6. Order Tracking

When tracking is available, you will receive a tracking number and tracking link by email after your order has been dispatched.

Please allow up to 48 hours for the carrier’s tracking system to display the first update.

Tracking information may not update continuously while a parcel:

  • Is travelling between countries;
  • Is being processed by customs;
  • Is awaiting transfer to a local carrier;
  • Is moving between international logistics facilities.

A lack of immediate tracking updates does not necessarily mean that the package has stopped moving.

7. Multiple Packages

Orders containing more than one product may occasionally be dispatched in separate packages.

If this happens:

  • The packages may arrive on different dates;
  • Each package may have a separate tracking number;
  • You will not be charged additional shipping fees because we divided the shipment.

Please check all tracking information before reporting part of an order as missing.

8. Customs, Duties, and Taxes

International orders may be subject to:

  • Import duties;
  • Customs charges;
  • Value-added tax;
  • Goods and services tax;
  • Brokerage fees;
  • Local handling fees.

Unless expressly stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Rivo Coast does not control customs charges and cannot predict the amount that may be applied.

We recommend contacting your local customs authority for information about potential charges before placing an order.

If a parcel is refused or returned because customs charges were not paid, any refund may be reduced by the original shipping cost, return shipping cost, customs fees, carrier charges, or other expenses incurred, where permitted by law.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please verify:

  • Recipient’s full name;
  • Street name and property number;
  • Apartment, unit, or building information;
  • City and state or region;
  • Postal or ZIP code;
  • Country;
  • Telephone number.

Contact us immediately at contact@rivocoast.com if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

If a parcel is returned because of an incorrect or incomplete address supplied by the customer, the customer may be responsible for any re-shipping costs.

10. Failed Delivery and Unclaimed Packages

The recipient is responsible for monitoring the tracking information and making reasonable arrangements to receive or collect the shipment.

A parcel may be returned to the sender if:

  • Delivery attempts are unsuccessful;
  • The recipient is unavailable;
  • The parcel is not collected from a pickup location;
  • Customs documentation or fees are not completed;
  • The recipient refuses delivery.

If the package is returned to us, we will contact you after it has been received and inspected.

Any refund may exclude original shipping costs, return shipping fees, customs charges, and carrier expenses, except where prohibited by applicable law.

11. Lost Packages

If the tracking information has not updated for an extended period or you believe the parcel has been lost, contact us at:

contact@rivocoast.com

Please include:

  • Your full name;
  • Your order number;
  • Your delivery address;
  • Your tracking number.

We may need to open an investigation with the shipping carrier.

If the carrier confirms that the parcel was lost before delivery, we will offer a replacement or refund.

12. Packages Marked as Delivered

If the tracking information shows that your parcel was delivered but you cannot find it, please:

  • Check around the delivery location;
  • Ask household members or neighbours;
  • Check with building management or reception;
  • Contact the local delivery carrier;
  • Allow up to 48 hours, as some carriers mark parcels as delivered shortly before completing the physical delivery.

If the parcel still cannot be located, contact us so we can review the delivery information and determine the available next steps.

A refund or replacement is not automatically guaranteed where the carrier provides valid evidence that the order was delivered to the address supplied during checkout.

13. Damaged Packages or Products

Please inspect your order as soon as it arrives.

If the parcel or product arrives damaged, contact us within 48 hours of delivery at contact@rivocoast.com.

Include:

  • Your order number;
  • A description of the damage;
  • Clear photos of the product;
  • Photos of the external packaging;
  • Photos of the shipping label;
  • A video where it helps demonstrate the issue.

Do not discard the item or packaging until we have reviewed your claim.

After reviewing the evidence, we may offer a replacement, refund, store credit, or another appropriate resolution.

14. Delivery Delays

We will make reasonable efforts to dispatch orders within the advertised timeframe.

If we become aware that an order cannot be shipped or delivered within the timeframe communicated to you, we may:

  • Provide an updated estimated timeframe;
  • Ask whether you agree to the delay;
  • Offer an alternative product;
  • Cancel and refund the affected order.

Mandatory consumer rights in your country continue to apply regardless of the estimated timeframes stated in this Policy.

15. Order Cancellations

Contact us as soon as possible if you need to cancel your order.

Orders may only be cancelled before they have been processed or dispatched. We cannot guarantee cancellation after fulfilment has started.

If the order has already been shipped, you may request a return after delivery in accordance with our Returns & Refunds Policy.

16. Contact Us

For shipping questions, tracking assistance, or delivery issues, contact:

Rivo Coast
Website: rivocoast.com
Email: contact@rivocoast.com