Terms of Service — RIVO COAST

Last updated: July 31, 2026

1. Agreement to These Terms

These Terms of Service govern your access to and use of rivocoast.com, including all information, features, products, and services made available through the website.

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to be bound by these Terms of Service and by the policies referenced within them, including our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

If you do not agree to these Terms, you should not access the website or use our services.

2. Store Operator

The Rivo Coast store is operated by:

Trading Name: Rivo Coast
Company: BENI NUNES LLC
Location: Miami, Florida, United States
Website: rivocoast.com
Email: contact@rivocoast.com

Throughout these Terms, “Rivo Coast,” “we,” “us,” and “our” refer to the store operator identified above.

3. Online Store Eligibility

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian.

You may not use our website, services, or products for any unlawful or unauthorised purpose. You must comply with all laws applicable in your jurisdiction when using our services.

4. Products and Availability

All products are subject to availability.

We make reasonable efforts to display product descriptions, dimensions, materials, colours, finishes, and photographs accurately. However, colours and visual details may vary depending on your device, screen settings, lighting, manufacturing batches, and the natural characteristics of the materials.

Minor variations in rope texture, knots, finishes, measurements, and metal components are not necessarily defects.

We may:

• Limit the quantities available for purchase;
• Modify or discontinue products;
• Introduce new colours, designs, or materials;
• Restrict sales to particular countries or regions;
• Refuse unusually large or commercial quantities.

5. Prices, Currency, and Taxes

Product prices may change without prior notice.

Prices displayed on the website may be shown in different currencies based on your selected region or location. Currency conversions may be approximate and can differ from the final conversion applied by your bank, card provider, or payment processor.

Unless expressly stated otherwise, prices do not include:

• Import duties;
• Customs charges;
• Brokerage fees;
• Foreign transaction fees;
• Local taxes collected upon importation.

Any taxes collected directly during checkout will be displayed before you complete your purchase.

6. Orders and Contract Formation

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that the order has been accepted.

Unless mandatory law provides otherwise, an order is accepted when we send a shipping or dispatch confirmation.

We may refuse, limit, or cancel an order where:

• A product is unavailable;
• Incorrect pricing or product information was displayed;
• Payment could not be authorised;
• Fraud or unauthorised activity is suspected;
• The delivery address is incomplete or unsupported;
• The order appears intended for unauthorised resale;
• A technical or inventory error has occurred.

If we cancel an order after payment has been collected, the amount paid for the cancelled item will be refunded to the original payment method.

7. Promotions and Discount Offers

Discounts, multi-buy offers, promotional codes, gifts, and limited-time offers are subject to the conditions displayed with the promotion.

Unless expressly stated otherwise:

• Promotions cannot be combined;
• Discounts cannot be applied retroactively;
• Promotional offers are subject to availability;
• Free products have no independent cash value;
• The least expensive eligible product may be treated as the free or discounted item;
• Returned promotional orders may be recalculated based on the products retained;
• Promotional codes cannot be exchanged for cash;
• Offers may be restricted by region, product, customer, or order value.

If a customer returns part of a multi-buy or bundle order, the refund may be adjusted to reflect the regular price of the products kept by the customer.

We may cancel or correct a promotion affected by a genuine technical, pricing, or inventory error.

8. Billing and Account Information

You agree to provide accurate, complete, and current information when placing an order.

This includes your:

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Payment information.

You are responsible for reviewing your order details before completing checkout.

We are not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer. Contact us immediately if you notice an error. Changes cannot be guaranteed after an order has entered processing.

9. Payment

Payments are processed through authorised third-party payment providers.

By submitting payment information, you confirm that:

• You are authorised to use the selected payment method;
• The information provided is accurate;
• The payment may be authorised for the total order amount;
• Applicable taxes, shipping costs, and fees may be included in the charge.

We do not directly store complete credit or debit card details.

Your payment provider may apply currency conversion charges, international transaction fees, or other charges that are outside our control.

10. Shipping and Delivery

Rivo Coast ships to supported destinations worldwide.

Delivery dates and transit times displayed on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

• Customs processing;
• Carrier delays;
• Weather conditions;
• Public holidays;
• Address verification;
• Local postal disruptions;
• Remote delivery locations;
• Security inspections;
• Events outside our reasonable control.

Orders containing multiple products may be delivered in separate parcels.

Where applicable, if we cannot ship within the promised period, customers may be entitled to accept a revised delivery date or cancel the unshipped order and receive a refund. United States rules require qualifying online sellers to obtain consent to a shipping delay or provide a refund when the stated shipping period cannot be met.

Please review our Shipping Policy for additional information.

11. Customs, Duties, and Import Charges

International orders may be subject to import duties, customs charges, taxes, brokerage fees, or handling charges imposed by the destination country.

Unless we expressly state that duties and taxes are included, these charges are the responsibility of the recipient.

Rivo Coast does not control these charges and cannot predict their amount.

A customer who refuses delivery because of customs charges may be responsible for:

• Original shipping costs;
• Return shipping costs;
• Customs charges;
• Carrier fees;
• Other expenses incurred in recovering the parcel.

Any refund will be processed in accordance with applicable law and our Returns & Refunds Policy.

12. Returns, Refunds, and Exchanges

Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Rivo Coast offers a 30-day return period from the date of delivery, subject to the eligibility requirements contained in that policy.

Products should generally be returned unworn, unused, undamaged, and with their original packaging, cards, pouches, and accessories.

Our voluntary return policy does not replace or restrict mandatory consumer rights. Customers in the European Union and United Kingdom generally have a statutory cancellation period for qualifying online purchases, subject to applicable conditions and exceptions.

13. Product Quality, Care, and Warranty

Customers must follow any care instructions provided with the product or displayed on our website.

Exposure to chemicals, perfumes, cleaning products, salt, chlorine, excessive moisture, impact, improper storage, or misuse may affect the appearance and lifespan of a product.

Normal wear and tear, accidental damage, loss, misuse, unauthorised repairs, and damage caused by failure to follow care instructions are not considered manufacturing defects.

Any voluntary or lifetime warranty advertised by Rivo Coast is subject to the separate warranty conditions made available with the product or on our website.

Nothing in these Terms excludes any statutory guarantee, legal warranty, or consumer remedy that cannot legally be excluded.

14. Reviews, Photographs, and Customer Content

You may submit product reviews, photographs, videos, comments, or other content where this functionality is available.

By submitting content, you confirm that:

• The content reflects your genuine experience;
• You have the right to submit it;
• It does not infringe another person’s rights;
• It does not contain unlawful, abusive, or misleading material;
• It does not contain malicious software or harmful code.

You grant Rivo Coast a non-exclusive, worldwide, royalty-free licence to display, reproduce, adapt, and use submitted content in connection with our website, customer service, and marketing, subject to applicable privacy and advertising laws.

We may remove content that is unlawful, irrelevant, fraudulent, abusive, or in violation of these Terms.

15. Intellectual Property

All content available on rivocoast.com—including logos, trademarks, product names, text, photographs, graphics, videos, layouts, designs, and website elements—is owned by or licensed to Rivo Coast.

You may not copy, reproduce, modify, publish, distribute, sell, license, scrape, or commercially exploit our content without prior written permission.

Limited personal and non-commercial use of the website is permitted, provided that you do not remove ownership notices or alter the content.

16. Prohibited Uses

You may not use the website or services:

• For unlawful or fraudulent purposes;
• To violate intellectual property or privacy rights;
• To submit false or misleading information;
• To impersonate another person;
• To transmit malware or harmful code;
• To interfere with website security;
• To collect information about other users without authorisation;
• To conduct automated scraping or data extraction;
• To place fraudulent orders or initiate abusive chargebacks;
• To circumvent purchase limits or promotional restrictions;
• To resell products where resale has been expressly prohibited.

We may restrict or terminate access where these Terms are violated.

17. Third-Party Services and Links

Our website may use or link to third-party services, including:

• Shopify;
• Payment processors;
• Delivery carriers;
• Analytics providers;
• Advertising platforms;
• Social media websites;
• Customer review providers.

We do not control third-party websites or services and are not responsible for their content, availability, security, or privacy practices.

Your use of third-party services may be governed by separate terms and privacy policies.

18. Website Availability and Disclaimer

We aim to keep the website available, accurate, and secure. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from harmful components.

The website may occasionally be unavailable because of:

• Maintenance;
• Security updates;
• Technical failures;
• Hosting interruptions;
• Events outside our control.

Product and website information is provided for general commercial purposes and should not be interpreted as professional, medical, financial, or legal advice.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Rivo Coast, BENI NUNES LLC, and their officers, employees, contractors, suppliers, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses resulting from your use of the website or products.

Where liability cannot legally be excluded, our total liability will not exceed the amount paid for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Deliberate misconduct;
• Breach of mandatory consumer rights;
• Any liability that cannot legally be excluded.

20. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Rivo Coast, BENI NUNES LLC, and their officers, employees, contractors, and service providers from claims, losses, or expenses arising from:

• Your unlawful use of the website;
• Your material breach of these Terms;
• Your infringement of another person’s rights;
• Content unlawfully submitted by you.

This section does not apply where prohibited by consumer law.

21. Force Majeure

We will not be responsible for a delay or failure caused by events outside our reasonable control, including:

• Natural disasters;
• Severe weather;
• War or civil unrest;
• Government restrictions;
• Labour disputes;
• Carrier interruptions;
• Customs disruption;
• Cyberattacks;
• Telecommunications failures;
• Public health emergencies;
• Supply-chain interruptions.

This provision does not remove any right to a refund or remedy that applies under mandatory law.

22. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

23. Changes to These Terms

We may update these Terms to reflect changes to our:

• Products and services;
• Operational practices;
• Technology;
• Payment methods;
• Legal or regulatory obligations.

The latest version will be published on this page with an updated revision date.

Changes will generally apply prospectively and will not remove rights already acquired under a completed order.

24. Governing Law and Disputes

These Terms and any separate agreement through which we provide services will be governed by the laws of the State of Florida, United States, without regard to conflict-of-law principles.

Subject to mandatory consumer law, disputes will be submitted to the appropriate state or federal courts located in Miami-Dade County, Florida.

Before commencing formal proceedings, you agree to contact us at contact@rivocoast.com and allow a reasonable opportunity to resolve the matter informally.

Nothing in this section limits the mandatory rights or legal protections available to consumers in their country of residence. European Union consumers, for example, retain mandatory rights applicable to qualifying online purchases regardless of a foreign governing-law clause.

25. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and any additional policies published on our website, constitute the agreement between you and Rivo Coast concerning your use of the website and services.

26. Contact Information

Questions about these Terms should be sent to:

Rivo Coast
Operated by: BENI NUNES LLC
Location: Miami, Florida, United States
Website: rivocoast.com
Email: contact@rivocoast.com