Refund policy
Returns & Refunds Policy
Our Commitment
Rivo Coast stands behind the quality of every piece we offer. If your order does not meet your expectations, you may request a return within 30 days of delivery.
This return policy is offered in addition to any mandatory consumer rights that may apply in your country.
Return Eligibility
To be eligible for a return, the item must be:
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In the same condition in which it was received;
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Unworn, unused, and free from signs of damage or alteration;
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Returned with all original tags, cards, pouches, and accessories;
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Returned in its original packaging;
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Accompanied by your order number or proof of purchase.
We reserve the right to decline a return or reduce the refund amount if an item shows signs of use, damage, improper handling, or missing components.
How to Request a Return
Before sending an item back, contact us at:
Please include:
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Your full name;
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Your order number;
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The item you wish to return;
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The reason for the return;
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Photos of the item if it is damaged, defective, or incorrect.
Returns sent without contacting us first may not be accepted.
Once your request has been approved, we will provide the return instructions and the appropriate return address. Do not return your order to the address shown on the original shipping label unless instructed to do so.
Return Shipping
For returns due to a change of mind, incorrect size selection, or personal preference, return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as Rivo Coast cannot be held responsible for returns that are lost or damaged in transit.
If the item is defective, damaged on arrival, or different from what you ordered, Rivo Coast will cover the reasonable return shipping costs or provide another appropriate solution.
Refund Process
Once your return has been received and inspected, we will notify you by email whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–7 business days.
Your bank, credit card provider, or payment processor may require additional time to display the refund in your account.
Original shipping charges, customs duties, import taxes, and other external fees are generally non-refundable, except where required by applicable law or when the return results from an error by Rivo Coast.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item is damaged, defective, or different from the product ordered, contact us at contact@rivocoast.com as soon as possible and include:
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Your order number;
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A description of the issue;
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Clear photos or videos showing the item and the problem;
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A photo of the packaging, where relevant.
After reviewing your request, we may offer a replacement, repair, store credit, or full refund, depending on the circumstances and applicable consumer laws.
Quality Guarantee
Every Rivo Coast item is inspected before dispatch.
If you identify a manufacturing defect, such as faulty hardware, an insecure fastening, damaged rope, or another production-related issue, contact us with your order number and clear photos.
Damage resulting from accidents, improper use, incorrect storage, unauthorised modifications, normal wear and tear, or failure to follow the product care instructions is not considered a manufacturing defect.
Nothing in this policy limits any statutory warranty or consumer guarantee that applies in your country.
Exchanges
We do not currently offer direct exchanges.
The fastest way to receive another model, colour, or size is to return the original item and place a new order after your return has been approved.
If you received an incorrect or defective item, contact us before placing another order.
Order Cancellations
Orders can only be cancelled before they have been processed or shipped.
Contact us as quickly as possible at contact@rivocoast.com. We cannot guarantee that a cancellation will be possible once fulfilment has begun.
If the order has already been shipped, you may request a return after delivery in accordance with this policy.
International Orders
Rivo Coast sells and ships to customers worldwide.
International customers are responsible for any customs duties, import taxes, brokerage charges, or local fees imposed by their destination country, unless stated otherwise during checkout.
Return shipping, customs charges, and import fees related to a voluntary return are the responsibility of the customer and will not be deducted or reimbursed by Rivo Coast, except where required by applicable law.
European Union and United Kingdom Customers
Customers in the European Union and United Kingdom may have additional statutory cancellation and withdrawal rights for online purchases.
Our 30-day return period is intended to provide protection in addition to those mandatory rights and does not replace or restrict them. EU and UK rules generally provide a 14-day cancellation period for online purchases, subject to applicable exceptions. (European Union)
Consumer Rights
Consumer laws vary by country.
Nothing in this policy excludes, restricts, or replaces rights that cannot legally be excluded. For example, EU customers may have a minimum legal guarantee for faulty or misdescribed goods, while Australian consumer guarantees operate separately from voluntary warranties. (European Union)
Contact
Rivo Coast
Website: rivocoast.com
Email: contact@rivocoast.com